Troubleshooting Your Issues/Errors

API Reason (Response) codes
Code Status Message 0 A Authorised 1 E Authentication Failed 2 E Invalid request 3 E Invalid profile ID 4 E Duplicate request 5 ...
Tue, 22 Nov, 2022 at 3:11 PM
(D): 345 - 3DSecure authentication not completed
Most probably this error happened because the cardholder (The merchant's customer) has not returned from the 3DS authentication process after redirecti...
Sun, 4 Dec, 2022 at 11:46 AM
(E): Access to XMLHttpRequest has been blocked by CORS policy
Most probably this error happened because you are trying to send HTTP requests to ClickPay side using front-end JavaScript.  In this article you will be go...
Sun, 4 Dec, 2022 at 12:03 PM
(D): 310 - 3DSecure authentication rejected
Most probably this error happened because the cardholder (your customer) is required to use a card that 3DS activated from his issuer bank which required a ...
Tue, 6 Dec, 2022 at 10:18 AM
(E):109 invalid transaction mode
Most probably this error happened because either you are still in the onboarding stage and you are trying to perform live transactions (through a live profi...
Mon, 9 Jan, 2023 at 8:38 AM
(E): Receive a blank response (or no response at all) via your return/callback URLs
Most probably this error happened because either there's an error in the URL syntax or your firewall blocking the requests sent from ClickPay, in this ...
Mon, 30 Jan, 2023 at 3:50 PM
(D): 335 - Transaction type not supported by acquirer
Most probably this error happened because the acquirer bank does not support/enable the request's transaction type you have sent in the request payload...
Fri, 3 Feb, 2023 at 3:16 PM