Troubleshooting Your Issues/Errors

(D): 345 - 3DSecure authentication not completed
Most probably this error happened because the cardholder (The merchant's customer) has not returned from the 3DS authentication process after redirectio...
Sun, 4 Dec, 2022 at 11:46 AM
(E): Access to XMLHttpRequest has been blocked by CORS policy
Most probably this error happened because you are trying to send HTTP requests to ClickPay side using front-end JavaScript.  In this article you will be go...
Sun, 4 Dec, 2022 at 12:03 PM
(D): 310 - 3DSecure authentication rejected
Most probably this error happened because the cardholder (your customer) is required to use a card that 3DS activated from his issuer bank which required a ...
Tue, 6 Dec, 2022 at 10:18 AM
(E):109 invalid transaction mode
Most probably this error happened because either you are still in the onboarding stage and you are trying to perform live transactions (through a live profi...
Mon, 9 Jan, 2023 at 8:38 AM
(E): Receive a blank response (or no response at all) via your return/callback URLs
Most probably this error happened because either there's an error in the URL syntax or your firewall blocking the requests sent from ClickPay, in this a...
Mon, 30 Jan, 2023 at 3:50 PM
(D): 335 - Transaction type not supported by acquirer
Most probably this error happened because the acquirer bank does not support/enable the request's transaction type you have sent in the request payload,...
Fri, 3 Feb, 2023 at 3:16 PM
(E): Unable to decrypt request
Most probably this error happened because of ClickPay system failed to decrypt data due to sending an invalid format request. TABLE OF CONTENTS How to...
Thu, 30 Mar, 2023 at 12:46 PM
(E): 401 - No response
This error can be caused by several kinds of issues. If it comes with further details related to issuer or switch inoperative, then typically, it indica...
Mon, 1 May, 2023 at 3:03 PM
(E): Unable to decrypt request
Most probably this error happened because of ClickPay system failed to decrypt data due to sending an invalid format request.  TABLE OF CONTENTS How t...
Mon, 15 May, 2023 at 11:51 AM
(E): Profile mismatch
Most probably this error happened because you had generated an ApplePay certificate using the ClickPay merchant profile which is not the same profile that i...
Sun, 13 Aug, 2023 at 9:53 AM